Exchange and Return Policy

Exchange and Return Policy:

Terms for Returns and Exchanges:

✅ The product must be in its original, unused condition and in its original packaging, including all accessories (if any).
✅ Return requests must be made within 3 days and exchange requests within 5 days of receiving the order; the customer bears the shipping costs.
✅ If there is a defect or error with the product, it will be returned or exchanged.
✅ Only the product value is refunded; shipping costs are non-refundable.
✅ Return requests are processed within 7 days of receiving the product and verifying its condition.
✅ Refunds are issued via the original payment method used for the purchase.

Returns or exchanges are not accepted in the following cases:

❌ Requests made outside the return (3 days) or exchange (5 days) periods.
❌ If the product has been used or damaged.
❌ Custom-made orders (unless there is an error in the order fulfillment).

5- Cash-on-delivery fees are non-refundable.

6- Return shipping fee: 25 Riyals.

7- Shipping fee: 25 Riyals.